Effective Date: July 31, 2025

Your satisfaction is our priority at Healiomart. If you're not happy with your order, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The request must be made within 7 days of receiving your order
  • The item must be unused, unopened, and in original packaging
  • For hygiene reasons, health, skincare, and beauty items are non-returnable unless damaged or defective

2. How to Request a Return

Email support@healiomart.com with:

  • Order number
  • Reason for return
  • Photos (if item is defective or incorrect)

We will review your request and provide return instructions.

3. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 5–7 business days.

4. Replacements & Exchanges

If you received a damaged or defective item, we’ll gladly offer a replacement at no extra cost. For exchanges, contact us directly to check availability.

5. Return Shipping

  • If the return is due to our error (wrong/damaged item), we cover return shipping.
  • For other reasons, customers are responsible for return shipping costs.

6. Contact Information

Healiomart
380 E 18th St, Apt 4S
Brooklyn, NY 11226
Email: support@healiomart.com